Resolve requests
Order status, bookings, changes, refunds and complaints, resolved with full customer context, not a link to the FAQ.
AI Customer Service · WhatsApp, web, app and voice
AI customer service that answers, acts and sells.
One Arabic-first AI agent across WhatsApp, your website, your app and your phone lines. It resolves repeat requests day and night, writes back to your systems, and hands the hard cases to your team with the full story.
Live in weeks, not monthsData hosted in the UAE or KSAGulf dialects, MSA and English
- 01Connect your channels
- 02Train it on your content
- 03Set rules and hand-off
- 04Go live and measure
What the agent does all day
Order #4821 tracked · DubaiClinic visit moved to Tuesday · RiyadhRefund approved by supervisor · Abu DhabiLead qualified and sent to CRM · JeddahLease renewal booked · SharjahComplaint handed to care team · DohaBill explained in Gulf Arabic · KuwaitUpgrade offered and accepted · Dammam
WhatsApp · Website · Instagram · EmailAI that answers
AI that answers
and sells.
Turn customer questions into orders. Our AI agent replies in seconds, day and night, in Arabic and English, and every chat lands in one inbox.
Trusted by 4.5M+ users across the region
Solve cases
The AI agent answers questions on its own, with the full customer history.
Capture leads
Meet buyers in the apps they already use. Every lead lands in one place.
Grow sales
Answer product questions instantly and turn chats into orders.
Three jobs,one agent.
Most customer messages are the same few questions. The agent takes those, end to end, so your team takes the ones that need a person.
Capture leads
Meets buyers in the app they already use, qualifies them with your questions, and puts every lead in your CRM.
Grow sales
Answers product questions, recommends the right option, and turns a chat into an order or a booking.
An AI agent,not a script.
It reads intent, decides the next step and does it, inside the limits you set.
Acts on its own
Decides the next step, and takes it.
Checks the order, changes the booking, issues the refund within your limits, and writes it back to your systems.
Customer context
Knows who it is talking to.
Orders, past chats and preferences from your CRM, so nobody repeats themselves.
Language control
Arabic first, really.
Replies in the customer's dialect, switches mid-chat, and you choose which languages it uses.
Reads buying intent
Spots the sale in the question.
Restock alerts, upgrades and offers, raised only when they help the customer.
AI resolution
See what it solved alone.
Resolution rate, response time, satisfaction and hand-offs, live, per channel.
Custom instructions
Your tone, your limits.
Set its role, how formal it is, what it never says, and when it must ask a person.
Every channel,one answer.
Customers start on WhatsApp and finish on the phone. The agent keeps one conversation and one record across all of them.
WhatsAppBusiness numbers, QR codes, templates
Website chatA widget in your brand
Mobile appIn-app chat, signed-in users
Phone and voiceCalls answered in Arabic
InstagramDirect messages and comments
MessengerFacebook page messages
EmailReplies drafted or sent
SMSUpdates and two-way replies
Meet customers where they are
QR codes, chat links and several numbers.
Put a QR code on receipts, branches and packaging. Run separate numbers for sales and support, each with its own name, all answered by the same agent.
Feels human.Stays in your rules.
Every message passes through guardrails, and people stay in charge of what matters.
- 01Customer messageAny channel, any dialect
- 02AI agentUnderstands and plans
- 03GuardrailsPolicy, limits, grounding
- 04Human oversightApprove or take over
- 05ResolutionDone, logged, measured
Auto-resolve repeat issues
The questions you get a hundred times a day, finished without a ticket.
Route to the right team
Refunds to payments, complaints to care, leads to sales, with a summary.
Guardrails and audit logs
Answers only from approved content, limits on what it can do, a log of everything.
Hand-off on your terms
A person takes over in one click, with the full conversation and next steps.
Live on WhatsAppin four steps.
Start with a demoConnect your number
We connect your WhatsApp Business number through Meta, plus your website, app and phone lines.
Train on your content
Help pages, policies, catalogue and past chats, in Arabic and English. You approve the sources.
Set rules and hand-off
Tone, limits, approvals and when to pass to a person. Connect your CRM, ERP and booking systems.
Go live, then improve
Start with one team or one channel, watch the numbers, and widen as results come in.
Agents that sell,not just solve.
Recommendation
Which plan is best for a family of five?Family Plus: five lines, shared 200 GB, and the kids' lines have content filters. AED 349 a month.Order started
Lead capture
Do you have 3-bedroom villas in Al Reem?Two are available from March. May I take your budget and a good time for a viewing?Lead sent to sales
Upsell
Can I add extra baggage?Yes, 10 kg is AED 120. For AED 180 you can move to Flex and get the bags plus free changes.Upgraded to Flex
Measuredfrom day one.
A live dashboard for every channel. The figures below are an example of what you see, not a promise.
Resolved by AI68%of conversations, no ticket
First reply4 smedian, every channel
Satisfaction4.6/5after AI-only chats
Coverage24/7including holidays
Questionspeople ask.
What is an AI customer service agent?
An AI agent that talks to customers on WhatsApp, your website, app and phone, understands what they need, and completes it in your systems, within rules you set. It hands over to a person when it should.
Do we need the WhatsApp Business API?
Yes, for an AI agent on WhatsApp. We set it up with you through Meta, using your existing number or a new one.
How do you stop wrong or off-brand answers?
It answers only from content you approve, checks its confidence, follows your tone rules, and passes to a person when unsure. Everything is logged.
Can our team take over a conversation?
At any time. A person can watch, approve or take over in one click, with the full history and a summary.
Does it understand Gulf dialects?
Yes. Gulf dialects, Modern Standard Arabic and English, including customers who mix them in one message.
Where is our data stored?
In our UAE or KSA cloud, in your own cloud, or on your servers. Your data is never used to train shared models.
Which systems does it connect to?
CRMs, ERPs, booking, billing and ticketing systems such as Salesforce, Dynamics, SAP, Zendesk and your own APIs.
How long until it is live?
Usually four to eight weeks for the first channel, starting with the questions you get most.
Bring us one process. We will show you the AI working.
A one-hour meeting with our team, on a real example from your organization.