Analyse the calls
Top reasons, peaks and handling times.
Build · (08) · Voice agents
Voice agents that pick up on the first ring, understand Gulf dialects and English, complete the request on the call, and pass to a person with the full context when needed.
Timeframe
6 to 10 weeks
You keep
A voice agent on your numbers, with transcripts.
(08)
Voice agents
The problem
Phone menus frustrate callers and call centres cost the most at the busiest hours. Most calls are the same twenty questions.
Top reasons, peaks and handling times.
Tone, dialect and how it hands over.
Your numbers, IVR and contact centre.
Review calls and improve weekly.
What you get
Timeframe · 6 to 10 weeks
Where it fits
Gulf dialects, Modern Standard Arabic and English, including mixed speech.
Always. One word and the call moves to a person, with the summary.
A one-hour meeting with our team, on a real example from your organization.